All Sales are Final: No returns or refunds for any products or services once sold. Please ensure specifications meet your requirements before purchase.
7-Day Exchange: Exchanges are only available for hardware defects (excluding physical damage) within 7 days of purchase, subject to in-store verification for the same model.
Service Warranty: We provide a 30-day (1 month) warranty on all technical services (e.g., OS installation, cleaning, assembly). This warranty is limited to the original service performed.
Custom Built Systems: We provide a 1-year in-store hardware labor warranty.
Individual Components: Components are covered by the manufacturer’s official warranty policy (e.g., ASUS, MSI, EVGA).
Carry-in Service Only: All warranty services require the customer to bring the device to the store. We do not provide free pick-up, on-site repair, or on-site installation. Customers are responsible for all two-way shipping costs and risks.
Data Safety: Nexgen Computer is NOT responsible for any data loss. Customers MUST back up all important data before submitting devices for repair.
Exclusions: The following are not covered under free warranty and will be charged at standard labor rates:
Abandoned Property: Please collect your device within 30 days after repair completion. Items left over 30 days without contact may be disposed of to cover service and storage costs.